Frequently Asked Questions
Everything you need to know about your Deus Ex Machina order.
Where does Deus Ex Machina Europe ship to?
We ship to most countries within the European Union and select international destinations. Shipping costs and delivery times vary depending on your location and are calculated at checkout.
What is your return policy?
You can return any unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached and the item is in its original packaging to qualify for a full refund.
How do I find the right size for my apparel?
Each product page features a detailed size guide. Our garments generally follow a standard European fit, but we recommend measuring a favorite item of your own and comparing it to our charts for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options such as Klarna and iDEAL for a seamless checkout experience.
Can I track my order once it has been placed?
Yes, once your order is dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
Are your products covered by a warranty?
Our apparel and accessories are built to last; however, if you receive an item with a manufacturing defect, please contact our customer service team within 14 days for a replacement or repair.